Overview
Our return and exchange policy lasts 30 days from the date of delivery. If 30 days have passed since your order was delivered, we can’t offer a full refund or exchange.
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it, in its original packaging.
Non-Returnable Items
Several types of items are exempt from being returned for hygiene and safety reasons:
- Worn or used compression wear, sleeves, and other items in direct skin contact
- Items marked as final sale
- Gift cards
To complete your return, we require a receipt or proof of purchase (your order confirmation email or order number).
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable amount of time.
Late or missing refunds: If you haven’t received a refund yet, first check with your bank or payment provider — it often takes some time before a refund is officially posted. If you’ve done this and still have not received your refund, contact us at the details below.
Exchanges
We only replace items if they are defective or damaged on arrival. If you need to exchange an item for the same item, contact us at the details below before sending anything back.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item, unless the item arrived defective or damaged. Shipping costs are non-refundable.
Contact Us
Questions about your return or exchange? Reach out to us:
Email: support@weightedgang.com
Phone: +20 11 1318 3344
Address: 5th Settlement, New Cairo, Egypt